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Welcome to Mary Grace Design

Shipping & Delivery

We will ship your order only after we get the clear payment confirmation. Most orders are shipped in 2 business days. We ships from Monday to Friday only and we don’t ship on the holidays and other stated office holidays. We ship with Registered Air Mail with Thailand Post.

shipping

You can check the status of your order at Thailandpost.com. Normally, it takes only 7-28 business days to be delivered for US street delivery address.

For US street address, you may check the status of your order at www.usps.com.

For UK street address, please check the status of the order at Thailandpost.com.

Note: In the event that an item is out of stock, we will contact you directly. It may takes 7-14 days to makes.


What should I do if I don’t get my order

US Customer:

From our records, all items shipped to US Street addresses were delivered within 8-28 days after you get the order confirmation email. Please check at USPS website for the status of your item. After it left Thailand, please allow up to 10 days for customs clearance before USPS can put your order into their system again. If you don't get your order in the stated period, please contact the post office near your house first and ask for the item with the given tracking number because often a postman didn’t leave any notice when he couldn’t deliver the item. If USPS can't give you the status, please then contact us to solve the problem. We are willing to do our best to serve our valued customer in our highest standard as we can.

UK Customer:

From our records, all items shipped to UK were delivered within 7-21 days after you get the order confirmation email. If you don't get your order in the stated period, please contact the post office near your house first and ask for the item with the given tracking number because often a postman didn’t leave any notice when he couldn’t deliver the item. If UK Mail can't give you the status, please then contact us to solve the problem. We are willing to do our best to serve our valued customer in our highest standard as we can.

Other Countries:

Please contact: cs@marygracedesign.com


2013 Office Holidays

Wednesday Oct 23 - Chulalongkorn Day - National holiday
Thursday Dec 5 - Father's Day - National holiday
Tuesday Dec 10 - Constitution Day - National holiday
Saturday Dec 21 - December Solstice - Season
Tuesday Dec 24 - Christmas Eve - Observance
WednesdayDec 25 - Christmas Day - Observance
Tuesday Dec 31 - New Year's Eve - National holiday


Chrismas shipping

For Christmas shipping: please see announcement from Thailand Post Office below.

Thailand Post Co.,Ltd. Would like to announce that the latest dates by which air mails, air parces, SAL surface mails should be posted to secure delivery by Christmas Fest 2013 and New Year 2014 are tabled below.

Destination

Air Parcels

Christmas

New Year

SEAP

5 Dec

10 Dec

ASIA

20 Nov

28 Nov

OCEANIA

5 Dec

10 Dec

EUROPE

5 Dec

10 Dec

AFRICA

1 Dec

5 Dec

NORTH AMERICA

25 Nov

25 Nov

SOUTH AMERICA

25 Nov

25 Nov