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Welcome to Mary Grace Design

Return and Replacements Policy

Return and Refund

We offer returns for most items within 30 days of receipt of shipment. However, shipping and handling charges for returning items shipped by a seller are borne by the buyer.

All items must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

Note: If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we refuse to give any refund.

Jewelry that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. A 15% restocking fee will be applied to any items missing their original documentation.

Return shipping costs may be deducted from your refund depending on the reason for return.

We refuse to make a refund if you refuse to ship the item back in every case.

If your item isn't working properly, please contact cs@marygracedesign.com directly for troubleshooting steps first.


Unclaimed Order

All orders which are shipped by a seller but is not able to be delivered to the address provided by a buyer, when the orders are returned to the seller, 15% of Administration Fee will be deducted from the price and shipping fee can't be refunded.

 

Requirements for a Full Refund

  • Items must be in new condition, unworn.
  • Items must be returned with all original packaging and accessories.

Note: Shipping Fee will not be refunded in all cases.

 

To return an item you ordered: please contact cs@marygracedesign.com

 

Replacement

You may ask for a replacement in the case of damaged items due to the delivery process only. We offer replacement for most items within 7 days of receipt of shipment. However, shipping and handling charges for returning items shipped by a seller are borne by the buyer.

We deny to accept the replacement for any other reasons.